Frequently Asked Questions (FAQ)

How does the credit system work?

Every plan includes a fixed amount of credits per month. Each generation (video, image, audio, avatar) consumes a number of credits depending on the model and settings you choose. You can see the exact cost in credits before generating.

When am I charged credits?

You're only charged credits when a generation completes successfully. If the AI model fails to produce the requested result, the credit isn't deducted, or it's automatically refunded. If, because of an internal error on our end, you can't receive a result that was actually generated correctly, you're not charged for that generation either.

What happens if I run out of credits before the end of the month?

You can buy additional credits at any time from your credits panel, or upgrade to a higher plan if you need more volume on a recurring basis.

Do credits roll over from one month to the next?

No, plan credits renew every month and don't roll over. Credits you buy separately do stay in your account until you use them.

How do I cancel my subscription?

You can cancel at any time from your account settings. You'll keep access to your current plan until the end of the period you already paid for; no additional charge applies for cancelling.

Can I change plans?

Yes, you can upgrade or downgrade whenever you want from your billing panel. The change applies according to the current billing cycle.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express, among others) through Stripe, our payment processor.

Can I use the content I generate commercially?

Yes, the content you generate is yours, as long as you respect the usage restrictions described in our Terms of Service (for example, not infringing on third-party rights or impersonating real people without consent).

How do Team plans work?

Team plans share a credit pool among all members of the workspace. The team owner can invite members, manage seats and see each member's individual usage from the workspace settings.

What is the MCP server?

It's a way to connect GetCholo.AI directly to tools like Claude, ChatGPT or Cursor, to generate content without leaving those apps. Check the MCP page in the menu for connection instructions.

I haven't received my account confirmation email, what do I do?

Check your spam or junk folder. If it still doesn't show up, email us at gralcoico@gmail.com and we'll help you activate your account manually.

How do I contact support?

You can write to us anytime at gralcoico@gmail.com. We usually reply within 24 hours.